Statussen voor requests
Within ControlOffice, requests go through a certain "flow". How this flow progresses is determined by statuses and their transitions. Administrators can define statuses themselves within ControlOffice. However, some statuses have a meaning within ControlOffice. To provide administrators with maximum freedom while still ensuring the correct operation of ControlOffice, this page explains how ControlOffice handles request statuses.
The statuses consist of two levels: the base type and the actual status(es) within the base type.
The following base types apply to requests.
| Base type | System meaning |
|---|---|
| Created | A request exists and all required fields have been completed. |
| In Progress | The request is being processed. When a request is converted into a workorder, the request is automatically placed in this status. |
| Ready | The request has been marked as completed and can no longer be modified. The completion date and completion user are filled in. When a request is converted into a workorder, the request is automatically placed in this status. |
| Closed | The request has been closed. The request is no longer shown in the requests list. |
| Cancelled | The request has been cancelled. The request is no longer shown in the requests list. |
Per base type, multiple statuses can be created by the user.
Requests can follow this flow, although one or more steps may be skipped. In theory, a request can be moved from "Created" to "Closed" without going through the intermediate steps.
In all cases, the rule applies that moving multiple statuses forward in a single action will also execute and validate all intermediate transitions. Likewise, moving multiple statuses backward in a single action means that all intermediate reverse transitions are also processed.
Per base type, it can be configured whether a user has permission to set a request to the status, modify a request while it is in the status, and/or move a request out of the status. For example, it may be possible for a user to set a request to "Completed", but once the request has that status, the user can no longer edit the request or move it back to a previous or subsequent status.
Possible status transitions are (from = rows, to = columns):
| From / To | Created | In Progress | Ready | Cancelled | Closed |
|---|---|---|---|---|---|
| Created | ✓ | ✓ | ✓ | ✓ | |
| In Progress | ✓ | ✓ | ✓ | ||
| Ready | ✓ | ✓ | |||
| Cancelled | ✓ | ✓ | |||
| Closed | ✓ | ✓ |
Status transitions that are not possible are not shown by ControlOffice.