Notifications

When setting up a notification, the following fields are available:

Field Name	Description
Notification Type	Choose which notification should be sent
Filter	Only visible for notifications aimed at requests and workorders — here, a "Type" can optionally be specified.
Warning Period	Set the number of days/weeks/months/years before a notification is sent (e.g., for a planned date)
Channel Type	Choose the sending channel: email or webhook
Webhook URL	The URL to which the webhook will be sent
Attachment	Choose whether an attachment should be included (e.g., work order or report)
Notification To	Specify who should receive the notification (see below)
Status	Enable or disable the notification

Recipient Type	Description
Default Behavior	Automatically set recipient per notification (usually the reporter or requester)
User	Select a specific user to receive the notification
User Group	All users in the selected group will receive the notification

Each notification contains a standard email text and a link to the related item. Notifications are usually sent within a few minutes.

Notifications marked with a * are sent via the background process “Background Process Management.” This process must be also be active.

Notification Type	Default Behavior
Workorder – Created	To requester
Workorder – Modified	To requester
Workorder – Status Changed	To requester
Workorder – Responsible Assigned	To the responsible person
Workorder – Responsible Removed	To the previous responsible person
Workorder – Employee Added	To that employee
Workorder – Employee Removed	To that employee
Workorder – Planned Date Approaching *	To the employee(s)
Workorder – System Status ‘Completed’	To the responsible person
Workorder – System Status ‘Booked Off’	To the responsible person
Workorder – System Status ‘Closed’	To the responsible person
Workorder – New Chat Message	To employees on that work order

Notification Type	Default Behavior
Purchase Order – Created	Purchaser
Purchase Order – Modified	Purchaser
Purchase Order – Status Changed	Purchaser
Purchase Order – Ordered	Purchaser
Purchase Order – (Partial) Delivery	Purchaser
Purchase Order – Delivery Complete	Purchaser
Purchase Order – Delivery Date Overdue *	Purchaser

Notification Type	Default Behavior
Part – Minimum Stock Reached	N/A
Part / Warehouse – Minimum Stock Reached	N/A
Part – Issued	N/A

Notification Type	Default Behavior
Plan Line in Planning Zone *	N/A
Plan Line Past Planning Zone (Overdue) *	N/A

Notification Type	Default Behavior
Contract – End Date Approaching *	N/A

Notification Type	Default Behavior
Import Action Started	User who started the import
Import Action Completed	User who started the import

For each channel type, it can be configured whether it can be used or not.

Available Channel Types:

Notifications can be configured through either channel, depending on the desired action or automation.

In this menu, you can configure which notifications (via email or webhook) are automatically sent based on actions within ControlOffice.