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Working with the ControlOffice App

The ControlOffice app provides field users with all the options to work directly from their phone or tablet. Whether you're creating and/or approving reports, generating and completing work orders, logging hours, or issuing parts, the app fully supports your tasks.​

Installing the App

The ControlOffice app can be accessed and/or installed in two ways:

  • Install the ControlOffice app via the Play Store (Android) or App Store (Apple).
    (Available from early May — exact date to follow.)

  • Go to the website app.controloffice.nl and use the app from there. This works on phones, tablets, and also on laptops/PCs.

If you access the app via a browser, the browser may also offer to install the app. Sometimes this happens automatically, otherwise it can be done manually depending on the browser:

Browser How to Install
Apple Safari Tap the icon in the middle at the bottom and choose: “Add to Home Screen”
Chrome Tap the three dots in the top-right corner and choose: “Add to Home screen”
Edge Tap the three lines in the bottom-right corner (hamburger menu) and choose: “Add to phone”
 

Login

To log in, ControlOffice requires you to enter three pieces of information:

Field Description
URL Enter the URL of your ControlOffice web application, including https://.
Username Enter your username (the same one used for the ControlOffice web application).
Password Enter your password (also the same as used for the web application).
 

You can also scan the URL and username. Next to the URL field in the app, there is a QR code icon. Tap it to scan a QR code.

The QR code can be found within the ControlOffice web application:

  1. Log in to ControlOffice in your browser using your username and password.

  2. Click the arrow next to your username in the top-right corner to open the menu.

  3. Select “Login with QR”.

  4. Scan the displayed QR code with your phone.

The app will automatically fill in your URL and username.
You only need to confirm your identity by entering your password.

Using the ControlOffice App

The app offers a number of menu items with fixed content. Below is an explanation per menu item:

Menu Item Explanation
Work Orders - Employee Displays all open work orders where the user is listed under the "Employees" tab. Orders are shown in descending order of planned date. Work orders without a planned date appear at the top.
Work Orders - Responsible Displays all open work orders for which the user is listed as the responsible person. Orders are sorted in descending order by planned date. Work orders without a planned date appear at the top.
Open Work Orders Displays all open work orders. Sorted in descending order by planned date. Orders without a planned date appear at the top.
All Work Orders Displays all work orders, regardless of status. Sorted by number, with the newest at the top.
My Requests Displays all open requests created by the user.
Open Requests Displays all open requests, regardless of who created them.
All Requests Displays all requests, regardless of status. Sorted by number, newest first.
Objects Displays all objects.
Add Meter Reading Allows a meter reading to be updated.
Stock Correction Allows a stock correction to be made.
 

Visibility of each menu item depends on the settings within ControlOffice:

Menu Item Visibility Condition
Work Orders - Employee Visible if the user may appear as an employee on a work order and has open access to the 'Work Orders' menu.
Work Orders - Responsible Visible if the user may be listed as the responsible person on a work order and has open access to the 'Work Orders' menu.
Open Work Orders Visible if the user has open access to the 'Work Orders' menu and rights to 'Open All' work orders.
All Work Orders Visible if the user has open access to the 'Work Orders' menu and rights to 'Open All' work orders.
My Requests Visible if the user has 'Create' rights for a request.
Open Requests Visible if the user has both 'Create' and 'Open All' rights for requests.
All Requests Visible if the user has both 'Create' and 'Open All' rights for requests.
Objects Visible if the user has 'Open' rights for objects.
Add Meter Reading Visible if the user has 'Modify Reading' rights for meters.
Stock Correction Visible if the user has rights to make a stock correction.
 

Explanation Per Menu Type (Work Orders, Requests, Objects, Meter Readings, and Stock Correction)

To optimize using the app, QR codes are ideal. In ControlOffice, QR code labels can be printed for objects, parts, and meters.

By applying these labels where needed, app users can easily scan them to, for example, create a request or work order for an object, update a meter reading, or issue a part.

Work Orders

For all menu items related to work orders, orders can be created and opened here. Create a work order via the + icon, open one by tapping on it.

Once inside a work order, all fields in the Detail tab can be filled in and edited — such as status, priority, and planned date. This functions the same as in ControlOffice. Additional tabs are available for more features; swipe between tabs to navigate. From a work order, you can also click through to the object, e.g., to view its history.

Tab Name Explanation
Detail Contains the basic information of the work order such as requester, object, and status. The layout of this tab is configurable in the settings.
Activities Enter desired activities. Each can include a result, comment, and status. Activities can be carried over to a follow-up work order and may also be imported from a checklist.
Parts Plan and/or issue parts. Planned parts may also be imported from a checklist. Issued parts are automatically added to the Bill of Materials (BOM) of the object.
Employees Track employees on the work order. An employee can view their hours and mark themselves or others as finished.
Requests If the work order originated from a request, it will be shown here. Additional requests can also be linked.
Tools Log tools used in the work order.
Costs Shows costs incurred for the work order.
Objects Link additional objects to the work order.
Forms Attach relevant forms to the work order.
Attachments Attach files such as photos, Word, Excel, or PDF documents.
 

Requests

For all menu items related to requests, requests can be created and opened here. Create one via the + icon, open by tapping on it.

Once inside a request, all fields in the Detail tab can be filled and edited — such as the object, type, and description. This works similarly to ControlOffice. Additional tabs are available and can be accessed by swiping.

Tab Name Explanation
Detail Contains the basic information of the request such as requester, object, and status. Configurable via the request layout settings.
Objects Link additional objects to the request.
Forms Attach relevant forms to the request.
Work Order If the request has been converted to a work order, it is visible here.
Costs Displays the costs related to the request.
Attachments Attach files such as photos, Word, Excel, or PDF documents.
 

Objects

Here, all objects can be opened, and their associated information viewed. You can search for an object using filters (e.g., object code or description), or scan the object code.

Objects also include additional tabs for extended information.

Tab Name Function
Detail Basic information like code and description.
Bill of Materials Components that make up the object (BOM).
Sub-objects Sub-objects associated with the object.
History History of the object, including work orders, requests, hours, issued parts, and costs.
Contracts Contracts applicable to the object.
Meters The object’s meter(s).
Attachments The object’s attached files.
 

Update Meter Reading

In this menu, a meter can be opened or scanned to update the reading.

Stock Correction

In this menu, a part can be searched or scanned to perform a stock correction.